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Quicken Health Bill Pay
I am the experience lead on a revolutionary new product suite launched in 2009 which helps patients better understand and easily pay their medical bills. It gets medical providers paid on average 18 days faster than other methods.
After the pilot release, I redesigned the UI from the ground up based on rapid, in-market learnings. The redesign resulted in a 20% increase in payment conversion. The Net Promoter score is currently higher than any other Intuit product.
I also worked on the marketing website and created a "setup guide" to improve the setup experience for the doctor's office. |
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Blue Shield of California Provider Portal
In 2006-07
was the lead designer for the provider portal at Blue Shield. It is the self-service portion of the website for medical offices. Here are two samples of wireframes:
Claims Activity Search - modify the search module and results page for looking up claims within a certain date range.
Fee Schedule Special Pricing Lookup - modify the search module and results pages for looking up special pricing on a provider's contract for particular services.
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Open
Source Portfolio
I was the lead user interface designer & usability expert with the Open Source Portfolio Initiative between 2004-05 as part of my work at DePaul University. The goal of the project was to create an web document repository for students. They could also create "portfolios" of work, which could be used for class projects, a way to share their progress with friends and family, or for job seeking purposes.
mockup
1 | mockup
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mockup 3 | mockup
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QuickData Wizard
I designed this in 2002 for creating online surveys
without having to use HTML. It was like SurveyMonkey before it existed. The users were DePaul University faculty and students. This was a redesign of an existing app. The previous version was 18 screens and tested poorly in usability. The redesign resulted in much higher usability and dramatic increase in usage. It went from 3,090 uses in the year before the redesign to 20,281 uses the year after the redesign. That was an increase in usage of 656% in one year!
screenshot
1 | screenshot
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screenshot 3 | screenshot
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Bobcat Dealer
Portal
I worked on this project in 2001 at the web consulting firm, Scient.
I designed the interface and interaction for this application. It was designed
for dealers of the Bobcat industrial machines to manage inventory and sales.
screenshot 1 | screenshot
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Melody Makers
I created the Melody Makers application in 2000 as my Master's Thesis project at Georgia Tech. The goal of this project was to make it more effective and fun to teach elementary school children music theory. My hypothesis was that children would be more motivated, learn better and faster if they could visualize and hear the notes on the music staff while trying to learn which notes are which. This is similar to the premise behind contemporary video games like Rock Band or Guitar Hero. This project is meant to be educational in addition to fun.
Visit project site |
More samples of recent design work are available by request.
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