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E M P L O Y M E N T H I S T O R Y
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Intuit, Inc. Menlo Park, CA 08.07 - present
Senior Experience Designer, Healthcare Business Unit
- Design the end-to-end experiences for a revolutionary new product suite which:
- helps patients clearly understand their medical bills and easily pay them online
- gets physicians paid 18 days faster with less effort. Read the press release here.
- Dramatically redesigned the UI based on in-market learnings which resulted in a payment conversion increase of 20%
- Drive cross-functional collaboration in rapid, iterative cycles to make the entire user experience seamless and deliver unexpected “wow!”
- Key driver of product strategy and vision based on my deep customer & business insight
- Manage contract resources such as design firms, copywriters and usability consultants
Blue Shield of California San Francisco, CA 05.06 - 08.07
Lead Web Interaction Designer
- Lead the major redesign of all top level pages on Blue Shield of CA websites to:
- deliver a best of breed experience for all constituents: members, providers, brokers and employers
- support ease of use and a new brand guidline
- Created interaction design standards to support efficiency and consistency across portals
- Created strategies for integrating user research and usability testing into the core process
- Managed external contractors such as additional interaction designers and usability specialists
- Liaison between User Experience and e-Business to support both business and user goals
DePaul
University Chicago, IL 05.02 - 04.06
Instructional Technology Consultant/HCI Specialist
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Lead the design and research team to create web applications that support teaching and learning
- Lead the design of a multi-university effort to create an open source e-learning platform
- Consulted with faculty on the best uses of technology
in their course or subject matter
- Managed projects and supervise HCI graduate student designers, researchers, and prototypers
- Taught HCI 402: Foundations of Digital Design
East-West University Chicago,
IL 10.01 - 05.02
Instructional Development Specialist
- Employed user-centered design methodologies to identify technology needs for faculty & students
- Recommended how to spend multi-year grant monies to improve education through technology
- Interfaced with vendors and solution providers to
insure successful implementations
Scient Corporation Chicago,
IL 08.00 - 04.01
Information Architect/User Interface Designer
- Lead the user experience designs for clients including: Avaya, Field Museum and Ingersol Rand
- Designed client presentations and marketing materials
- Assessed workflow processes to improve clients' efficiency & increase
profitability
- Employed customer research methods such as usability testing & interviewing
Georgia Tech Atlanta, GA 08.98 - 05.00
Graduate Research Assistant/Web Designer
- Designed the website for the Women, Science & Technology foundation at Georgia Tech
- Co-taught adult technology classes at the New Media Center
- Researched and designed web-based learning solutions
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