Employment History
PointClear Solutions, Nashville, TN
UX Design Strategist, 09.11 - present
- Work with clients to create great user experiences in health care software
- Create new service offerings for clients to enable better outcomes by using design thinking
Intuit, Inc. Menlo Park, CA
Experience Design Manager, Healthcare, 07.10 - 08.11
Senior Experience Designer, Healthcare, 08.07 - 07.10
- Manage a high-performing team that creates delightful customer experiences for web and mobile offerings and across all customer touch points
- Raise awareness and visibility of customer experience issues with cross-functional leadership to drive action
- Manage our Net Promoter program to measure customer loyalty and drive continuous improvement
- Drive positive culture change after an acquisition to help new Intuit employees develop deep customer empathy and focus on creating a great customer experiences
- Work closely with product management to define the strategy and definition for new offerings
- Design delightful end-to-end experiences for healthcare web and mobile applications
Blue Shield of California, San Francisco, CA
Lead Web Interaction Designer, 05.06 - 08.07
- Lead the major redesign of all top level pages on Blue Shield of CA web sites to:
- deliver a best of breed experience for all constituents: members, providers, brokers and employers
- support ease of use and new brand guidelines
- Created interaction design standards to support efficiency and consistency across portals
- Created strategies for integrating user research and usability testing into the core process
- Managed external contractors such as additional interaction designers and usability specialists
- Liaison between User Experience and e-Business to support both business and user goals
DePaul University, Chicago, IL
User Experience Specialist 05.02 - 04.06
- Lead the design and research team to create web applications that support teaching and learning
- Lead the design of a multi-university effort to create an open source e-learning platform
- Consulted with faculty on the best uses of technology in their course or subject matter
- Managed projects and supervise HCI graduate student designers, researchers, and prototypers
- Taught HCI 402: Foundations of Digital Design
Scient Corporation, Chicago, IL
Information Architect 08.00 - 04.01
- Lead the user experience designs for clients including: Avaya, Field Museum and Ingersol Rand
- Designed client presentations and marketing materials
- Assessed workflow processes to improve clients' efficiency & increase profitability
- Employed customer research methods such as usability testing & interviewing
Education
Georgia Institute of Technology, Atlanta, GA
Master's Degree in Digital Design, 2000
Grade Point Average: 3.9/4.0
Studied new media production, educational technologies and human factors/HCI Work Experience: Web Designer for Women, Science & Technology & Children's Hospital of Atlanta
Florida State University, Tallahassee, FL
Bachelor's Degree in Mass Media Communications, 1998
Grade Point Average: 3.5/4.0
Studied video production, journalism and communications; minor in English Work Experience: Interships at Florida Channel, Florida Dept. of Corrections & Sunshine Network
Continuing Studies
- Stanford University, Clean Tech Entrepreneurship class. I completed a continuing studies course to learn about entrepreneurship and the emerging Clean Tech industry.
- Stanford University, Coaching and Mentoring class. I completed a continuing studies course for leaders on effective mentorship techniques.
- Women Unlimited TEAM Program, 2009. I graduated from this six-month leadership program for high performing, high potential leaders/managers.
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