Intuit, Inc.   Menlo Park, CA  08.07 - present
Senior Experience Designer, Healthcare Business Unit

• Design the end-to-end experiences for a revolutionary new product suite which:
  • helps patients clearly understand their medical bills and easily pay them online
  • gets physicians paid 18 days faster with less effort. Read the press release here.
• Dramatically redesigned the UI based on in-market learnings which resulted in a payment conversion increase of 20%
• Drive cross-functional collaboration in rapid, iterative cycles to make the entire user experience seamless and deliver unexpected “wow!”
• Key driver of product strategy and vision based on my deep customer & business insight
• Manage contract resources such as design firms, copywriters and usability consultants
  

Blue Shield of California   San Francisco, CA   05.06 - 08.07
Lead Web Interaction Designer

• Lead the major redesign of all top level pages on Blue Shield of CA websites to:
  • deliver a best of breed experience for all constituents: members, providers, brokers and employers
  • support ease of use and a new brand guidline
• Created interaction design standards to support efficiency and consistency across portals
• Created strategies for integrating user research and usability testing into the core process
• Managed external contractors such as additional interaction designers and usability specialists
• Liaison between User Experience and e-Business to support both business and user goals

DePaul University   Chicago, IL   05.02 - 04.06
Instructional Technology Consultant/HCI Specialist

• Lead the design and research team to create web applications that support teaching and learning
• Lead the design of a multi-university effort to create an open source e-learning platform
•  Consulted with faculty on the best uses of technology in their course or subject matter
•  Managed projects and supervise HCI graduate student designers, researchers, and prototypers
• Taught HCI 402: Foundations of Digital Design

East-West University   Chicago, IL   10.01 - 05.02
Instructional Development Specialist

• Employed user-centered design methodologies to identify technology needs for faculty & students
•  Recommended how to spend multi-year grant monies to improve education through technology
•  Interfaced with vendors and solution providers to insure successful implementations

Scient Corporation   Chicago, IL   08.00 - 04.01
Information Architect/User Interface Designer

• Lead the user experience designs for clients including: Avaya, Field Museum and Ingersol Rand
• Designed client presentations and marketing materials
• Assessed workflow processes to improve clients' efficiency & increase profitability
• Employed customer research methods such as usability testing & interviewing

Georgia Tech   Atlanta, GA   08.98 - 05.00
Graduate Research Assistant/Web Designer

• Designed the website for the Women, Science & Technology foundation at Georgia Tech
• Co-taught adult technology classes at the New Media Center
• Researched and designed web-based learning solutions