Employment History
Intuit, San Diego, CA
Experience Design Manager, 01.13 - present
- Manage a UX team responsible for interaction design, visual design, user research and writing
- Drive delightful experiences across Intuit on shared components leveraged by multiple products
PointClear Solutions, Nashville, TN
UX Design Strategist, 09.11 - 01.13
- Work with clients to create great user experiences in web & mobile health care applications
- Conduct user research to uncover users’ needs, pain points and workflow
- Help clients improve their UX strategy by leveraging my expertise in design thinking and facilitation
- Developed content for a full-day training course called “Essentials of User Experience”
- Coauthored the PointClear white paper “Six Trends in Healthcare and Why User Experience Matters”
Intuit, Mountain View, CA
Experience Design Manager, 07.10 - 08.11
Senior Experience Designer, 08.07 - 07.10
- Managed a high-performing team that creates delightful customer experiences for web and mobile offerings and across all customer touch points
- Raised awareness and visibility of customer experience issues with cross-functional leadership to drive action
- Managed our Net Promoter program to measure customer loyalty and drive continuous improvement
- Designed the end-to-end experience for a revolutionary new product suite which:
- helps patients clearly understand their medical bills and easily pay them online
- gets physicians paid 18 days faster with less effort
Blue Shield of California, San Francisco, CA
Lead Interaction Designer, 05.06 - 08.07
- Lead the major redesign of all top level pages on Blue Shield of CA web sites to:
- deliver a best of breed experience for all constituents: members, providers, brokers and employers
- support ease of use and new brand guidelines
- Created interaction design standards to support efficiency and consistency across portals
- Created strategies for integrating user research and usability testing into the core process
- Managed external contractors such as additional interaction designers and usability specialists
- Acted as liaison between User Experience and e-Business to support both business and user goals
DePaul University, Chicago, IL
User Experience Lead, 05.02 - 04.06
- Lead the design and research team to create web applications that support teaching and learning
- Lead the design of a multi-university effort to create an open source e-learning platform
- Consulted with faculty on the best uses of technology in their course or subject matter
- Managed projects and supervise HCI graduate student designers, researchers, and prototypers
- Taught HCI 402: Foundations of Digital Design
Scient, Chicago, IL
Information Architect 08.00 - 04.01
- Lead the user experience designs for clients including: Avaya, Field Museum and Ingersol Rand
- Designed client presentations and marketing materials
- Assessed workflow processes to improve clients' efficiency & increase profitability
- Employed customer research methods such as usability testing & interviewing
Education
Georgia Institute of Technology, Atlanta, GA
Master's Degree in Digital Media, 2000
Grade Point Average: 3.9/4.0
Studied digital design and human-computer interaction
Florida State University, Tallahassee, FL
Bachelor's Degree in Mass Media Communications, 1998
Grade Point Average: 3.5/4.0
Studied video production, journalism and communications; minor in English
Certifications
- Women Unlimited TEAM Program, 2009. I graduated from this six-month leadership program for high performing, high potential leaders/managers.
Patents and Awards
- Inventor of United States patents 8209194 and 8359210
- 6 additional patents pending
- Webby Honoree for Quicken Health Bill Pay
- Intuit company-wide award for Deep Customer Empathy, 2010
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