Dawn Nidy

Resume

www.linkedin.com/in/dawnnidy

Employment History

Intuit, San Diego, CA
Experience Design Manager, 01.13 - present

  • Manage a UX team responsible for interaction design, visual design, user research and writing
  • Drive delightful experiences across Intuit on shared components leveraged by multiple products

PointClear Solutions, Nashville, TN
UX Design Strategist, 09.11 - 01.13

  • Work with clients to create great user experiences in web & mobile health care applications
  • Conduct user research to uncover users’ needs, pain points and workflow
  • Help clients improve their UX strategy by leveraging my expertise in design thinking and facilitation
  • Developed content for a full-day training course called “Essentials of User Experience”
  • Coauthored the PointClear white paper “Six Trends in Healthcare and Why User Experience Matters”

Intuit, Mountain View, CA
Experience Design Manager, 07.10 - 08.11
Senior Experience Designer, 08.07 - 07.10

  • Managed a high-performing team that creates delightful customer experiences for web and mobile offerings and across all customer touch points
  • Raised awareness and visibility of customer experience issues with cross-functional leadership to drive action
  • Managed our Net Promoter program to measure customer loyalty and drive continuous improvement
  • Designed the end-to-end experience for a revolutionary new product suite which:
    • helps patients clearly understand their medical bills and easily pay them online
    • gets physicians paid 18 days faster with less effort

Blue Shield of California, San Francisco, CA
Lead Interaction Designer, 05.06 - 08.07

  • Lead the major redesign of all top level pages on Blue Shield of CA web sites to:
    • deliver a best of breed experience for all constituents: members, providers, brokers and employers
    • support ease of use and new brand guidelines
  • Created interaction design standards to support efficiency and consistency across portals
  • Created strategies for integrating user research and usability testing into the core process
  • Managed external contractors such as additional interaction designers and usability specialists
  • Acted as liaison between User Experience and e-Business to support both business and user goals

DePaul University, Chicago, IL
User Experience Lead, 05.02 - 04.06

  • Lead the design and research team to create web applications that support teaching and learning
  • Lead the design of a multi-university effort to create an open source e-learning platform
  • Consulted with faculty on the best uses of technology in their course or subject matter
  • Managed projects and supervise HCI graduate student designers, researchers, and prototypers
  • Taught HCI 402: Foundations of Digital Design

Scient, Chicago, IL
Information Architect 08.00 - 04.01

  • Lead the user experience designs for clients including: Avaya, Field Museum and Ingersol Rand
  • Designed client presentations and marketing materials
  • Assessed workflow processes to improve clients' efficiency & increase profitability
  • Employed customer research methods such as usability testing & interviewing

Education

Georgia Institute of Technology, Atlanta, GA
Master's Degree in Digital Media, 2000
Grade Point Average: 3.9/4.0
Studied digital design and human-computer interaction

Florida State University, Tallahassee, FL
Bachelor's Degree in Mass Media Communications, 1998
Grade Point Average: 3.5/4.0
Studied video production, journalism and communications; minor in English

Certifications

  • Women Unlimited TEAM Program, 2009. I graduated from this six-month leadership program for high performing, high potential leaders/managers.

Patents and Awards

  • Inventor of United States patents 8209194 and 8359210
  • 6 additional patents pending
  • Webby Honoree for Quicken Health Bill Pay
  • Intuit company-wide award for Deep Customer Empathy, 2010